User Guide PhoneSheriff

Online Documentation for PhoneSheriff
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PhoneSheriff - User Guide
Below is the online documentation for PhoneSheriff
For additional help, see our frequently asked questions.
Platform: Android / BlackBerry / iPhone / Symbian OS 9.x / Windows Mobile 6.x Smartphones, iPad and Android tablets
PhoneSheriff Parental Control Software
© 2007-2014 Retina-X Studios, LLC.
 

COMPLETE OVERVIEW
Requirements and Overview

REGISTERING YOUR ACCOUNT
Needed to Begin Using PhoneSheriff

INSTALLING PHONESHERIFF
How to Install PhoneSheriff to phone

VIEWING ACTIVITY
How to View Activity

 User Guide Sections by Topic
Help Regarding a Specific Area
 

Complete Overview

Phone and Tablet Requirements
See Operating System Requirements

Internet Connection Requirements
Carrier which allows the use of unrestricted GPRS upload (almost every carrier)
The inserted SIM card's account must have Internet access enabled to upload.

Click a link in the outline below to learn more about that phase of the process.

THREE BASIC STEPS TO SETUP AND USAGE OF PHONESHERIFF

1. Register your account to make your username and password.
2. Install PhoneSheriff directly to your device and launch the program.
3. Login to your account after 60 minutes to view logs. Check logs anytime.

Step 1. Register Your Account - [Details]
After ordering PhoneSheriff you will instantly receive an email containing your registration code.

If you have already registered using a trial account:
Please contact our Technical Support department at 1-888-475-5345 so that they may register your account(s) as a paid subscription, and you can maintain the same username for that account. You can also submit a support ticket here to register your trial account(s) into fully registered accounts. When submitting a support ticket, be sure to include your contact information, username(s) to register, and your registration code you received upon purchasing a subscription.

If you have never created a PhoneSheriff account:
You will now need to create your username and password by registering. By registering your account you will create your username and password. To register, please click on the link below to go to the Registration page:

Click Here To Continue To The PhoneSheriff Registration Page

Step 2. Install PhoneSheriff - [Details]
After you have registered your account, it's time to install the software to your phone or tablet. You have to download and install PhoneSheriff directly onto the device you own & intend to monitor. Go to the appropriate installation instructions page for your operating system.

Each operating system has different instructions for installing the software. Windows Mobile, Symbian OS, iPhone, Android, BlackBerry.

Step 3. Login to View Logs - [Details]
After you have installed the software you can login SECURELY to your account to view logs anytime. Please allow up to a few hours after installing for logs to show up the first time. Usually the first logs show up after one hour.

Registering Your Account

Now that you know a little more about how the process works we will describe each step in more detail. Let's begin by registering your account as described below.


If you have never created a PhoneSheriff account:
You will now need to create your username and password by registering. By registering your account you will create your username and password. To register, please click on the link below to go to the Registration page:

Click Here To Continue To The PhoneSheriff Registration Page

After you have reached the Registration page, input data into the following fields. Your password may contain numbers, letters and special characters, but no spaces. Both the username and password MUST contain between 4 - 10 characters each. Paste your registration code to the appropriate box. You must agree to the legal requirements on the registration page. Then click SUBMIT.

Screenshot of Account Registration PageLogin Information
Enter a username / password you wish to use.Must conatin between 4 - 10 characters each.

Registration Number
Copy and Paste the registration number from your order email.

Support Email Address
Enter your email address in case we need to email you updates.

Legal Requirements
You must check the box to agree to the PhoneSheriff Legal Requirements.

After you have completed all fields, click SUBMIT to create your account.

Installing The Software

Now that you have registered your account, it's time to install PhoneSheriff onto your phone or tablet that you intend to monitor. The steps for installation vary depending on which operating system your device is running. To find the steps for your device, simply click your operating system from the list below.

Not sure which version operating system you have?

On Windows Mobile devices, go to: Start > Settings > About.

On Symbian OS devices, go to: Menu > Applications/Tools > About.

On iPhone devices (3G, 3GS & 4), go to: Settings > General > About.

On BlackBerry devices, go to: Settings > Options > About.

On Android devices, go to: Settings > About Phone.

Online Control Panel

Logging Into Your SECURE Account
When you are ready to login to your account to check logs, go to the login page on this website . Or you can use the dedicated login site. Be sure to enter your username and password EXACTLY as you did upon account creation. Your username and password are case-sensitive.

Inside Your Account
Once you are inside your account, your screen will look something like the one below. Inside your account there are multiple links. Each link will bring up either a different log type or an administration function, such as deleting logs, changing passwords, support, etc..



Information

This is where you view all activities. You can select which log type you would like to view, clear all your logs, change your password or logout..

The menu at the top of the online control panel also contains links to some of the most commonly used commands.

Log Viewers
Each type of recording is saved into a separate log section for your convenience. All log viewer pages work the same. They are all sorted chronologically, with the newest records showing first. Every log is timestamped and sorted in this manner.

Deleting Logs
The log files within each viewer page can be deleted by clicking the checkboxes for items you wish to delete, then just click Delete. Additionally you can choose to clear ALL logs by clicking the appropriate link in the Information section of the left menu. Only erase logs if you are sure you want them erased. They cannot be recovered.

*** NOTE: All logs are subject to deletion after thirty (30) days. ***

Change Password
Changing your password should only be done when you can also change it on the device. To change your password, go to your online control panel and click the Change Password link in the Information section on the left. Insert the appropriate fields and click submit. Your password will then be changed. Then, bring up the PhoneSheriff interface on your device. Change the password in the program to your new password.

Removing the Software
You can find the removal instructions for each operating system in their installation instructions at the bottom of that guide.

Additional Help
For additional help, please see our Frequently Asked Questions. If you need to contact us please Submit a Support Ticket.

Support Options

Product User Guide
Software documentation.
View Product User Guide >>>
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Frequently Asked Questions
Learn about features/ordering.
View FAQs >>>
Locate a Previous Order
View past order information.
Locate a Previous Order >>>
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Recover Your Download
Obtain a new download.
Recover Your Download >>>
About Retina-X Studios
Complete company profile.
Learn About Retina-X >>>
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Open a Support Ticket
Questions and support.
Open New Support Ticket >>>


Device Requirements
Any compatible Android, BlackBerry, iPhone, Symbian OS or Windows Mobile smartphone, iPad and Android tablet.
GPS tracking requires GPS enabled device.
Compatibility Details
Compatible Phone Carriers
Any GSM or CDMA carrier. Includes T-Mobile, Sprint, O2, Orange, Verizon, Alltel, AT&T and most others.
More Info