Who can be monitored by PhoneSheriff?
PhoneSheriff is a mobile monitoring software for monitoring your underage child's smartphones and tablet activity on a device you own and pay the bill for. It logs all call information, texts, websites opened, contacts, photos, see location in real-time and much more. For more details, go to PhoneSheriff Features.
Is PhoneSheriff Hidden?
There is a "Show Icon and Notification" setting which can be turned off by the parent when their monitoring activities require discretion. With the default settings, PhoneSheriff displays an icon on the device being monitored. When tapped, the icon shows a message which notifies your child they are being monitored. Notifications are also periodically displayed to the user in the form of a window which they must tap OK.
How do I install PhoneSheriff?
To install, access to the device is required, for at least 15 minutes. Note that this device must be internet-enabled (to be able to insert device activities to your account). After successful order completion, you will receive a Welcome Email on your registered email ID stating the login details, login link and registration key(s) purchased. Installation procedure in iPhone is slightly different than others. Unless the iPhone is jailbroken, PhoneSheriff will not install in it. A read through the user guide might prove helpful. Please follow the installation guide information provided in the email related to each operating system for successful installation.
How do I remove PhoneSheriff?
You can remove PhoneSheriff either directly from the monitored device or from online control panel. Please see the user guide link in the receipt email sent to you after your purchase for instruction on how to remove PhoneSheriff.
Is my model phone or tablet compatible?
PhoneSheriff works on major mobile operating systems like Android, BlackBerry and iPhone, plus iPad and Android tablets. To check whether your device model is compatible with PhoneSheriff or not, check the Compatibility List page
. Here you can see all devices and their models listed.
Is there a trial version available?
As of now, no trial version for PhoneSheriff is available except for Android. But it will be available for other mobile platforms very soon.
What is jailbreaking?
Jailbreaking an iPhone means acquiring the device’s administrative rights to download additional apps that are not readily available official Apple App Store. This gives root access to the device operating system as well.
What device activities are logged?
PhoneSheriff logs all major device activities like Call History, Text Messages, GPS, Notes Logs, Contacts, Photos, Applications Installed, Websites Visited, Memos, Calendar Entries, and much more. Some logging features may vary from one operating system to another. Click here for more details
. PhoneSheriff also helps in filtering and generates alerts on profanity and tampering.
What are the SMS commands?
SMS commands are those commands that when sent from any mobile device to the monitored device triggers real time monitoring activities. For more details, refer your user guide.
What are time restrictions?
Automatically lock the device during certain time periods of each day. You can choose to lock the entire device OR lock only the ability to make calls during the restricted time.
Does the monitored device require internet access?
Yes. To insert all mobile device activity logs to our online control panel, the monitored device does require internet access. Yet the non-internet functions like SMS commands (Lock/unlock device, GPS location, device Wipe) will work.
I have more doubts.
For detailed information and questions, contact our Support
. You can find more helpful details on the support page. We will be glad to help you with clearing all your doubts and troubleshooting. You can contact by email or call directly to our representative.
Online Control Panel
After registering and creating my account.
If you have not yet bought and added PhoneSheriff license(s), you can buy it from online control panel. Click on Login >>> Purchase >>> Add License. Add the license bought and click on Submit to verify. Type the build URL in the device browser and install PhoneSheriff.
For how long are the logs stored online?
The copies of the logged reports are safely kept for 30 days in our database. Apart from this, logs older than 30 days are auto-deleted as a part of system maintenance.
Why and how to create a backup and/or restore?
Create a backup of the smartphone or tablet information to keep with you if in case the device gets lost or stolen. Restore factory settings on the device from the control panel. To create a backup, login in to the online control panel. Click on My Device>>> Check information back and factory re-settings.
What kind of alerts are generated in PhoneSheriff?
PhoneSheriff sends alerts to you when bad and rude words enter in the monitored device particularly through TEXTS and EMAILS. Below are the types of alerts.
Profanity Alerts: Alerts on usage of profane or abusive words entering the monitored mobile device.
Custom Alerts: Set your own list of unwanted words and get alerts.
Intrusion Alerts: Get intrusion alerts on the web panel when wrong PIN and SMS commands are tried repetitively on the monitored mobile device.
Geo-fencing Alerts: Get alerts whenever your child's geo-fencing perimeter is breached.
Is it possible to switch my license from one device to another?
One license allows you to monitor up to three devices. However if you need to move a license, yes, it is very easy to switch your license of monitoring one device to another. Just uninstall PhoneSheriff from the old device and install onto the new device. Then verify the new device from the online control panel to be monitored.
Must I have access to the device to install?
Yes. You are required to have direct access the to-be monitored mobile device and install PhoneSheriff MANUALLY onto it. It is quite easy and completes just within 15 minutes.
Can I use SMS commands from any phone?
Yes. You can use any other phone to send the SMS commands. The other phone does not need any special software or have PhoneSheriff installed on it to be compatible. It just needs to be able to send a regular SMS text message. In case of BlackBerry, the other phone's number should be saved on the Whitelist of the monitored BlackBerry phone.
Can I switch SIM cards?
Yes. You can switch from an old SIM to a new SIM. But while using the new SIM, ensure to use the new mobile number while sending the SMS commands.
Will my service provider be compatible with PhoneSheriff?
Service providers like AT&T and Verizon may have some restrictions on your device for downloading and installing certain third-party applications. So, it is recommended to check with your carrier to ensure about any sort of limitation(s). Apart from this our software works with any device with an unrestricted GPRS internet connection.
I have forgotten my account password.
Open the PhoneSheriff login page in your computer browser. Click on Forgot Password >>> Type email ID >>> Click on Send Password. Check your email ID for your new password. Later change it from My Account from inside online control panel.
What do I do if I forget my PIN?
Refer the user guide that came with your purchase, if it is default PIN. But if you have changed it and forgotten then you can factory reset the settings. Login into your online control panel. Click on My Phones >>> Factory reset settings. The PIN would reset to the default one.
Help! I don't have a compatible device.
Drop us a question at our Helpdesk
or check all other recommendations given on the website to find out compatibility of your device with PhoneSheriff. Still if you face problem, you can speak to our support executives.